"Customer Communication Day" returns to Zagreb!

We are happy to invite you to the new edition of the Customer Communication Day conference, which will take place on October 16, 2025, in Zagreb.

This is a unique opportunity to hear about the latest trends, exchange ideas, and discover best practices that are shaping the way organizations communicate with their customers.

Register now!

Why participate?

Inspirative presentations

Inspirative presentations

Hear leading experts from the industry share their experiences on the latest trends and technologies in communication with customers and business processes

Exchange of experiences

Exchange of experiences

Connect with professionals from different sectors and expand your network of contacts with new industry knowledge

Practical solutions

Practical solutions

Discover how Quadient solutions can improve your business and optimize your business processes

Speakers

Leo Mršić

prof. dr. sc. Leo Mršić

Full Professor and Vice Rector for Science and Research at Algebra Bernays University
Anita Ullrichová

Anita Ullrichová

Architect & Pre-Sales Consultant, Quadient
Bohumil Farsky

Bohumil Farsky

Regional Sales Manager for Central Europe, Quadient
Rudi Richter

Rudi Richter

Vice President of Digital Sales & Sales Management, Business Strategy CEMEA, Quadient
Jiří Markovič

Jiří Markovič

Professional Services Manager, Quadient
Tomislav Knežević

Tomislav Knežević

CEO, Xagent

Agenda

09:00 - 09:20
Welcome & Introduction
09:20 - 09:50
Digitalization – Trends and Challenges
09:50 - 10:20
Simplifying the future: How AI is redefining expertise
10:20 - 10:40
Coffee break
10:40 - 11:10
Who’s really in charge of your Customer eXperience?
11:10 - 11:30
How to manage and improve Customer eXperience?
11:30 - 11:50
Coffee break
11:50 - 12:20
Evolve - CRM integration showcase
12:20 - 12:40
AI-Enhanced Approach for Seamless Transitions
12:40 - 12:50
Q&A
13:00 - 13:45
Lunch
13:45 - 14:45
Panel discussion: Customer eXperience
14:45 - 15:00
Q&A
Event date 16.10.2025.
Event time 08:30 - 15:00
Event location Hotel Westin, Panorama 17th floor, Kršnjavoga 1, Zagreb